Execution Errors: why a trade was not copied

Every trade that was not copied, changed or closed is listed here with its reason.

Execution Errors lists each problem with the account, the symbol, the time and a plain reason. The red number in the left menu is how many are waiting to be read.

What the labels mean

Label	What it means	What to do
Order failed / Open failed	The broker refused the order. The reason is shown, for example market closed or not enough margin.	Check the reason. Reduce the lot size or free up margin.
Symbol not found	The slave's broker does not have that symbol under a known name.	Add a mapping. See Symbol mapping.
Signal too old	The copy could not be placed within your Max Signal Age.	Usually a one-off. Raise the limit a little if it repeats.
Not copied	A setting told the copier to skip the trade, for example "Don't copy the trade" when there is no stop loss or the size is below the minimum lot.	Change the setting if you want these copied.
SL/TP change failed	The broker refused the new stop or target. The copy keeps its previous level.	Often the level was on the wrong side of the broker's price.
Close failed	The copy could not be closed.	Check the account and close it there if it is still open.
Algo Trading off	The broker or account does not allow automated trading.	Ask your broker to enable it.
Sign-in failed	The account's password or server is wrong, or the account has expired.	Edit the account and re-enter the details.
Drawdown limit	The account reached your drawdown guard.	See Drawdown guard.
Risk limit close	A copy with no stop loss was closed because its loss reached your risk percent.	See When the master trade has no stop loss.
Broker code followed by a number	The broker's own refusal code.	The message beside it explains it. Contact support if it is unclear.

Clear log

Removes the list. New problems still appear.

The same error keeps coming back

Send us the account number, the symbol and the time from the row. See Contacting support.