My account shows offline

An account shows Offline when the copier cannot sign in to it.

Check these

• Password changed? If you changed the trading password at your broker, edit the account in LucianAlgo and enter the new one.
• Server name exact? For MT5 and MT4 it must match the name on your broker's sign-in screen exactly.
• Trading password, not investor password. The investor password cannot trade.
• Account still active? Demo accounts expire. Prop firms close accounts that fail or pass a stage and give you a new one with a new number.
• Broker maintenance or weekend. Some brokers disconnect when the market is closed. The account reconnects by itself.
• cTrader: if you removed the copier's access or changed your cTrader ID password, connect again.
• Your own terminal: accounts that run in the EA or NinjaTrader on your computer are offline whenever that program is closed.

Try this

1. Click Refresh on the account's row.
2. Open the account's settings and save them again. This restarts the connection.
3. If you see "Sign-in failed" in Execution Errors, re-enter the password and server.

"isn't set up on our servers yet"

You see this when you add an MT5 account at a broker nobody has used on our servers before. Our team is told straight away and sets the broker up, usually within a few hours. Your account then connects by itself: you don't need to add it again.

New accounts

A newly added account can take up to a minute to show Online, and a little longer the first time while its history loads.

Still offline?

Send us the account number, the platform and the broker server. See Contacting support.