Contacting support
How to reach our team, and what to send so we can help quickly.
How to reach us
- Email: lucianalgorithm@gmail.com
- WhatsApp: +260 973 055 861
- Phone: +260 950 000 994
- Telegram community: https://t.me/+ipxHFpI6yktiZjQ0
- Contact form: on our website, under Contact Us
In the dashboard, hover Support at the bottom of the left menu for the same links.
We usually reply within one business day.
What to send
It saves time if your first message includes:
- The email you sign in with.
- The account number or numbers involved, and the platform.
- The symbol and the time of the trade.
- What you expected and what happened.
- A screenshot of the row in Execution Errors, if there is one.
What we will never ask for
Your password, your 6-digit sign-in code or a connection key. Do not send them to anyone.